Retur policy

YOU HAVE 14 DAYS UNCONDITIONAL RIGHT OF WITHDRAWAL


According to the Right of Withdrawal Act, the consumer may, by distance selling other than telephone sales (eg mail order sales, internet sales and TV shopping) of goods to be manufactured or adapted specifically for the consumer, withdraw from the agreement without giving any reason within 14 days of the information required pursuant to Chapter 3 of the Right of Withdrawal Act has been received in the prescribed manner However, the deadline expires no later than 3 months after the agreement was entered into. Notification of the use of the right of withdrawal must be given to the seller within the deadline, and can be given on any any way. You can use this form to be completed by the seller as specified below. The deadline is considered complied with if the message is sent by the deadline, and you should make sure this can be documented.


POINT OF APPLICATION DEPARTURE

The information in accordance with the Right of Withdrawal Act, Chapter 3, has been received in the prescribed manner when the requirements in § 9, cf. § 7, have been met and this form has been received completed with the information the seller must fill in. See excerpts from §§ 9 and 7 below. § 9. Duty to provide information when entering into an agreement by agreements on goods and services other than financial services.


In connection with the conclusion of an agreement, the consumer shall receive the following information in writing on a durable medium available to the consumer:


a) the information as mentioned in § 7 first paragraph letter a-f

b) the terms and procedures for, and the effects of exercising the right of withdrawal

c) information on any after-sales service and applicable warranty terms

d) conditions for termination of the agreement if it is indefinite or of more than one year duration

e) confirmation of the order.


When purchasing goods, the consumer must receive the information at the latest on delivery. In the case of agreements on goods to be delivered to someone other than the buyer, it may be agreed that the information shall be provided only after delivery of the goods. The information pursuant to letter b-e shall in any case be provided after the conclusion of the agreement, even if it is given in this way earlier. § 7. Duty to provide information in connection with agreements on goods and services other than financial services


Before an agreement is entered into, the consumer must receive information that the consumer has reason to expect to receive, including information that the consumer is entitled to under other legislation. The consumer must at least have information about:


a) the most important characteristics of the product or service.

b) the total costs the consumer must pay, including all taxes and delivery costs, and specification of the individual elements in the total price.

c) whether the consumer has the right to withdraw from the agreement (right of withdrawal) or not.

d) all material terms of the agreement, including whether payment, delivery or other fulfillment of the agreement and whether the duration of the agreement reaches the agreement applies to current benefits.

(e) the name and address of the seller or service provider.

(f) the period during which the offer or price is valid.


SETTLEMENT AND RETURN COSTS USING THE RIGHT OF WITHDRAWAL.

If you exercise the right of withdrawal, you must get back what you have paid (all costs that are


charged the customer, including postage, handling fee and postage collection fee), and the seller must return the item.


It can be agreed that production or adaptation begins before the cancellation period expires, with the effect that you use the right of cancellation to pay for work performed and materials used. Such commencement must be agreed separately. Commencement may not take place until the seller has provided the information required by the Right of Withdrawal Act, Chapter 3, in the prescribed manner.


You must bear any costs for returning goods, unless the seller has breached the agreement or the seller in accordance with the agreement has delivered a replacement item, because the ordered item was not available.


OTHER INFORMATION.

The Right of Withdrawal Act does not interfere with your rights under e.g. the Consumer Purchase Act if deficiencies or delays should occur. If you keep the item, you can, under certain conditions, demand a price reduction, re-delivery (new item), compensation or cancel the purchase (get your money back). You must then complain within a reasonable time after you discovered the error / defect. If you have questions about the Right of Withdrawal Act, the Consumer Purchase Act or other rules that concern you as a consumer, you can contact the Consumer Council on tel. 815 58 200. Internet address: http://www.forbrukerportalen.no


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