Personal information we collect and process.

We process the following categories of personal information:

Basic information: name, date of birth

Contact information: address, telephone number, email address

Account and profile information: Settings, preferences,

Payment information: Transaction information, means of payment

Customer history and customer engagement: order and delivery information, shopping cart movements, discount codes, loyalty program information,

Customer history and customer engagement: active products and agreements as well as products and services you have had before, how much and how often they are used, status of products / services,

Customer activity: reading and action history from the app, website or electronic communication we send out. As well as technical information about the devices you use.

Cookies: see our information about cookies

The personal information is in most cases collected directly from you or it is generated in connection with you using our services and products. When we collect personal information from other sources, we collect personal information from the following sources:

How we use personal information.

Delivery of service / conclusion of agreement

We use your personal information to fulfill our agreements with you, ie when you have ordered a product or service from us. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfill an agreement with you.

Customer relationship management.

We use your personal information to manage our customer relationship with you. This can be, for example, customer service, complaint handling and error correction regarding your customer relationship. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfill an agreement with you.

Analysis, business development and improvement of services.

We work continuously to develop and improve our services and products. Much of this work involves analyzing various forms of personal information, such as customer activity, customer history and account and profile information. The legal basis for processing personal data for this purpose is our legitimate interest.

Custom user experience.

To create We adapt the user experience and communication to your customer relationship and we use personal information for this. The legal basis for processing personal data for this purpose is our legitimate interest.

Sales and marketing.

We use personal information in connection with the sale and marketing of our products and services, for example by you receiving email from us. The legal basis for processing personal data for this purpose is our legitimate interest. You have the opportunity to reserve yourself from parts of this treatment by, for example, reserving yourself from receiving emails from us. In addition to this, we may also ask you for consent to use your personal information for so-called profiling, where we derive interests and needs on the basis of your personal information. The purpose of profiling will be to make our marketing more relevant.

System monitoring, error correction etc.

We monitor our systems for errors and problems. Part of these processes involves the storage and processing of personal data. The legal basis for processing personal data for this purpose is our legitimate interest.

Security, detection of fraud and criminal acts.

We process personal data in our work to protect our users and ourselves from fraudulent activity, abuse and criminal acts. The legal basis for processing personal data for this purpose is our legitimate interest.

Comply with legal obligations.

In some cases, we are required to process personal data for reasons of other legal obligations. An example of this is information related to sales, which we are obliged to account for and store in accordance with the Accounting Act. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfill a legal obligation incumbent on us.

Your rights.

Right to access your own information

You can request a copy of all information we process about you. Please contact the email address above to exercise your right of access.

Right to correction of personal information.

You have the right to ask us to correct or supplement information that is incorrect or misleading.

The right to delete personal data.

You have the right to have your personal information deleted without undue delay. You can therefore ask us to delete information about you at any time. However, please note that information that we are required to retain for other legal obligations (such as the Accounting Act) will not be deleted.

Restriction of processing of personal data.

In some situations, you may also ask us to limit the processing of information about you. You do this by managing consents or reservations in our solutions.

Protest against a processing of personal data.

If we process information about you on the basis of our tasks or on the basis of a balance of interests, you have the right to protest our processing of information about you. You do this by managing consents or reservations in our solutions.

Data portability.

You have the right to have your personal information disclosed in a structured, commonly used and machine-readable format. Contact the email address above to receive your personal information.

You can complain about our processing of personal data.

We hope you will let us know if you think we do not comply with the rules in the Personal Data Act. Feel free to tell us first through the contact or channel you have already established with us. You can also complain about our processing of personal data. You do this to the Norwegian Data Protection Authority.

This privacy statement is based on a privacy statement template from gdprcontrol.no